Pardot Elevate2012 Conference: A Curated Tweet Collection

Here is a quick list of great tweets from Elevate 2012 in Atlanta, Pardot’s Marketing Automation Users Conference.

Holy crap! Barry Manilow is at the Symphony Hall right now! #Pardot2012
@aprilewilson Oct 24, 7:17pm via Twitter for iPhone

In an email subject line, the only words that matter are the first four. Make them count. #Pardot2012 @sugarcrm
@chathri Oct 24, 9:45pm via TweetDeck

“@chris_heiden: Websites need to be easy to navigate. Get to the point and get the conversion. #pardot2012”
@kyleplacy Oct 24, 5:40pm via Twitter for iPhone

Psyched about new @Pardot features in the works esp. lifecycle funnel reporting & playbooks 4 integrated, multichannel campaigns #pardot2012
@BTDmarketer Oct 24, 5:32pm via web

Video is the top channel content marketers will increase investment in @eMarketer chart at #pardot2012
@BTDmarketer Oct 24, 5:30pm via web

Pardot Real Soon(tm): template regions, Wistia connector, lifecycle reporting, dynamic email content #pardot2012 #marketing #automation
@mihneastoian Oct 24, 5:01pm via Twitter for iPad

@MatthewBohar one does not simply video market into mordor #Pardot2012. 🙂
@aprilewilson Oct 24, 4:56pm via Twitter for iPhone

#pardot2012 “If content is king, then video is its crown.” Zach Bailey, Pardot
@MatthewBohar Oct 24, 4:53pm via Twitter for Android

For those who want to track the blog-able new features in @Pardot: bit.ly/RDNiS4 #pardot2012
@chris_heiden Oct 24, 4:43pm via Tweetbot for Mac

For most B2B, PPC landing pages are not selling your product, they are selling an offer. Don’t scare away your visitor. #pardot2012
@chris_heiden Oct 24, 4:29pm via Tweetbot for Mac

Want mine and @tjgephart’s 10 Ways to Elevate Pardot from this morning?: slidesha.re/QGCPps. Enjoy! #pardot2012
@chris_heiden Oct 24, 4:21pm via Tweetbot for Mac

#pardottip on lengths of forms and questions you ask. Would you want to submit that data? Either do your prospects. #pardot2012
@chris_heiden Oct 24, 4:19pm via Tweetbot for Mac

In order to be #agile, you need to #prioritize – don’t get into analysis paralysis either! @msweezey #pardot2012
@BTDmarketer Oct 24, 4:11pm via web

Reminder that subdomains are considered a completely separate website by search engines. Use site.com/blog instead @nolin #Pardot2012
@tjgephart Oct 24, 4:10pm via HTC Peep

Treat your blog like your resource page, sort by subject, categorize, and be happy #pardot2012
@marcommadness Oct 24, 4:09pm via Twitter for iPhone

Make key topics bookmarkable pages instead of tabs – easier for prospects to find & save them and good for SEO. @brainrider #pardot2012
@stephanie_gray Oct 24, 4:05pm via Twitterrific

Be relevant and send the user where THEY want to go – not where you want them to go @msweezey #agile #pardot2012
@BTDmarketer Oct 24, 4:04pm via web

props to the company guinea pigs willing to let @nolin critique their website in real-time at #pardot2012
@Sean_Essex Oct 24, 4:03pm via Twitter for Android

w/ email drip programs, don’t need to create ALL the emails at once – build the first few & see how they do – tip from @msweezey #pardot2012
@BTDmarketer Oct 24, 4:00pm via web

It’s fine if you don’t gate your content with a form, but you DO need to track those engagements! @nolin #pardot2012
@tjgephart Oct 24, 3:53pm via HTC Peep

Learning how to be agile. Pleased to see a daily huddle among team-members is first tip. My team does 15 min together every day! #pardot2012
@myfavouritemuse Oct 24, 3:49pm via web

I’m ready to learn “How Pardot Uses Pardot” and then it’s on to “Basic Best Practices for Drip Nurturing” #pardot2012
@mdlorey 9:05am via web

@AdamBlitzer Content is hard: you need a lot, it needs to be fresh, it needs to be high quality #pardot2012
@brainrider 9:14am via HootSuite

@AdamBlitzer, getting your personal congrats on my 911 preso meant so much. Great conference! #pardot2012
@anitamtaylor 9:15am via HootSuite

@AdamBlitzer confesses: “Content is hard – you need a lot, it needs to be fresh, and high quality.” #pardot2012 #b2bmarketing
@intelligentdem 9:15am via HootSuite

#pardot2012 Zombie Lead Management Infographic | MarketStar: marketstar.com/zombie#.UIk7Ok…
@adammprice 9:21am via Tweet Button

@AdamBlitzer The goal of a webinar is not the # of attendees – it’s the number of registrants. Make sure you record it! #pardot2012
@MelanieD_ID 9:23am via HootSuite

RT @KatieBullinger: “Peel the onion” with your leads by providing additional content on thank-you pages #pardot2012
@brainrider 9:23am via HootSuite

By putting data out there you become an authority. #pardot2012
@PardotNair 9:25am via Mobile Web

“Infographics are like crack for marketers.” – @AdamBlitzer #gold #pardot2012
@KatieBullinger 9:39am via Twitter for iPhone

Fake forward email. Genius!!! #pardot2012
@cceleratedFL 9:41am via web

B2B Marketing tip: Arm your sales team w/content for email signatures & set up personalized email drips – @AdamBlitzer #pardot2012
@ktmel 9:41am via Twitter for iPhone

test your emails before you send out drips. don’t make your sales reps look like fools. #pardot2012
@chris_heiden 9:41am via Tweetbot for iOS

About to sit down with @PardotVincent for #officehours at #Pardot2012. I plan to be an expert by lunch. No pressure, Vincent! 🙂 #Pardot2012
@snbaird 9:43am via TweetDeck

@KANASoftware mktg function spilt into product strategy, product marketing and marketing programs #pardot2012
@brainrider 10:03am via HootSuite

@KANASoftware getting 3.66% response rate across over 1 million blast emails #pardot2012
@brainrider 10:04am via HootSuite

How many prospects in ur database r active? Split email metrics between active vs. inactive 2 get a better sense of ur programs #pardot2012
@BTDmarketer 10:06am via web

Create a checklist before setting up a drip program. Yes! I love #checklists but I have too many that just live in my head! #pardot2012
@BTDmarketer 10:11am via web

Tagging and tracking URLs in drip programs – missed opportunity for sure – one of the first things I’ll dig into post conference #pardot2012
BTDmarketer 10:13am via web

#pardot2012 @RedtailCRM Use Pardot as your fishbowl when collecting contestants for your tradeshow free giveaway
@MatthewBohar 10:14am via Twitter for Android

#brilliant: @KANASoftware start your nurturing planning by setting a measurable objective #pardot2012
@brainrider 10:14am via HootSuite

Identify quantifiable goals before building your drip programs. Great talk to day Jessie! @KANASoftware #pardot2012 #pardotpro
@PardotKat 10:20am via web

Ideal marketing team? crew of the Star Trek Enterprise #pardot2012
@marcommadness 10:21am via Twitter for iPhone

Nice work @KANASoftware. Those are some impressive improvements to your email marketing stats! #pardot2012
@STR_Software 10:23am via web

Question to ask yourself before each marketing project: why am I doing this? Is it measurable? #Pardot2012
@marcommadness 10:42am via Twitter for iPhone

Tradeshows are one of last ways to be truly social with prospects. Face-to-face interaction, not just social media. #pardot2012
@ASColleen 10:43am via Twitter for iPhone

Add an extra day to trips for post-tradeshow meetings w prospects. Get them all in 1 room, sit back, and listen to their needs. #pardot2012
@PardotNair 10:47am via web

4 Ways Pardot Maintains a Culture of Innovation bit.ly/R1OEo0 via @Pardot #pardot2012
@mbwesson 10:56am via Buffer

The smaller the biz, sometimes the more complex the demand generation & automation programs can be – to their BENEFIT @abneedles #pardot2012
@BTDmarketer 11:22am via Twitter for Android

@abneedles says SMB companies are often more sophisticated about marketing than enterprise businesses #pardot2012
@Sean_Essex 11:24am via Twitter for Android

Don’t confuse marketing sophistication with complexity – difference between strategic vs tactical #pardot2012
@MalloryRLee 11:26am via Twitter for iPhone

“Agile organizations become masters of the obvious.” Don’t make your #demandgen campaigns complex @abneedles #demandgen #pardot2012 @jimewel
@intelligentdem 11:30am via HootSuite

“On avg, sales reps say only 31% of leads fit their ideal customer profile. Standard B2B #leadgen is failing.” @abneedles #pardot2012
@PardotNair 11:32am via web

Whenver u adopt a new mktg technology, u also have to adjust the sales/marketing process to have success.@abneedles #pardot2012
@BTDmarketer 11:33am via Twitter for Android

Marketing Automation data capture: what to collect and how to use it

I’ll be honest, our objectives with clients very rarely include automating much of anything. So we’re not setting up marketing automation content, forms and campaigns to capture data that would feed into being able to automate. We’re usually seeking to capture data that gives more decision-making insight for the marketers and salespeople involved.

More specifically, clients usually want to be able to perform qualification at the Lead-to-MQL (marketing-qualified lead) stage and the MQL-to-SQL (sales-qualified lead) gates. So the qualification criteria the client wants to apply feed into data collection and capture execution.

MQL qualification is really about whether it’s worth investing in further marketing to the prospect…are they in a situation/company/role/industry that would realistically make them a potential customer?

SQL qualification is determining if a salesperson should contact them. Every sales organization has a different threshold for this, so the criteria can differ quite a bit, but often involve some version of BANT and/or likelihood of a sales opportunity, in addition to stage of the buying decision and role in the buying decision.

So…then it becomes an exercise of deciding how to use the tools you have to collect and organize the data you need.  Here are some ideas for applying Marketing Automation features to enable lead qualification, and what you can discern from each data point:

  • Lead score is calculated based on activities, so it’s a good soft indicator for both MQL and SQL, but in itself tells you very little that’s definitive (my mom has a very high lead score in our database because she likes to read everything I publish).
  • Lead grade is a good accompaniment to lead score because it’s a) manual, and b) based on yes/no qualification questions. Also useful for both MQL and SQL.
  • In-depth activity data is where the real answers lie, and as you know, you really have to look at that one prospect at a time. So starting with prospects who have good score/grade combos, you then dig into what the other data tells you.
  • We have been so bold as to set up custom fields that ask prospects, with drop-down list choices for data consistency, which stage and role in the buying decision best applies to them. It’s amazing how many people will answer this question since they don’t consider it as confidential as name or phone number. That’s really helpful insight to have, obviously.
  • And if you’ve already figured out which content you offer aligns to which buying stage, then you should be able to eyeball someone’s content engagement (views & downloads) history to see where they’re most likely to be.

Add it all up, and you have information to help your sales team formulate an approach to contacting qualified leads in a highly relevant way.

Build some simple automation rules to manage lists of people against this field and activity data, and you can also compile some “segments” in your marketing automation tool and build more tailored campaigns (with appropriate content) for each.

Sadly there’s no one-size-fits-all out-of-the-box config for this, which I suppose is what keeps us in business. The best advice I can give you is to figure out your model first, and worry about automating it later. Automation is a useful tool, but as an objective in and of itself, can take you off track in your planning and execution.

Marketing Automation Agencies: How To Hire The Right Agency

Marketing Automation tools are so powerful they can help you efficiently overload your sales team, spam your market, publish lots of content no one will read, and then get accurate analytics on how your marketing investment has been wasted.  If you think this might be happening don’t feel alone.

B2B strategy and execution is just starting to catch up to the potential of the software.  The mix of skills and expertise needed to create success crosses different marketing disciplines from content, to web development, to campaign planning, to email marketing, to analytics and more.

This post reviews the different available service options, what to look for, and how to identify what you really need. (more…)

Marketo: The 7 stages of Marketo’s marketing automation pipeline

Jon Miller VP Marketing and Co-Founder at Marketo (@jonmiller2) outlines the 7 stages of Marketo’s marketing pipeline in the following video from softwareadvice.com an online resource for buyers of marketing automation software.

We love several of the concepts that Jon outlines in this process.  First that the names in your pipeline don’t start as active leads until they engage with your content and provide data to help segment and profile them.  The second is the concept of active nurturing and lead recycling.  This video is a great overview of how Marketo uses marketing automation as a tool for lead management and Jon goes on to share more at softwareadvice.com.

It Is Also A Terrific Example of Content and Programs

But how this video is executed  is also a terrific example of both content and programs. (more…)

B2B Marketing Content: website, sales collateral, email, blog, and more

This resource looks at how to plan B2B marketing content for your website, sales collateral, nurturing emails, blog, and social media.

Today’s B2B Marketing Best Practices include many powerful tools to help you acquire, nurture, profile and convert new customers. Marketing automation, lead nurturing, digital sales collateral, and social media can acquire and convert more customers for your business.

They’re all fueled with content.  Of course, the better your content the harder they work. Yet we often hear clients say things like:

“The content on our website is out of date but I’m not sure what to put on it.” “We need to update our sales collateral and I can’t find the time.” “We need a new case study and white paper but I’m having trouble choosing a topic.” “I started blogging but stopped after a few weeks after I ran out of ideas for posts.”

There’s more: “Where do we get content for our marketing automation, email marketing, or lead nurturing programs?” “I am not sure that Social Media like Twitter, LinkedIn, Facebook, YouTube or SlideShare are worth the time and effort. How do I know if they’re working?” (more…)

B2B Marketing: How To Get More Customers Using Social Media

Research from ITSMA and others has been highlighting how the B2B buying process is changing.  For example over 75% of tech buyers are using Social Media like LinkedIn and blogs as part of the buying process and buyers are making use of search tools like Google which often deliver Social Media results.

A recent example from Booze & Company’s B2B Marketing Survey 2010 highlights how B2B marketers are changing their marketing mix to follow this trend.

Growth of B2B Marketing Spend Shifting to Social Media and Digital

The benefits of using social media in your B2B marketing mix

While there is lots of buzz about Social Media and B2B the practical benefits of a marketing mix that includes Social Media are:

  • Search Engine Optimization
  • More targeted market reach using your network
  • More qualified inbound traffic

And when combined with a best practice mix of content, programs and pipeline marketing tools like Pardot’s Prospect Insight, Social Media can capture more prospects and deliver more visibility into your pipeline.

Along with these practical benefits, softer benefits like anecdotal market insight, corporate openness, customer engagement, and hearing what your customers are saying can also be valuable but BrainRider starts by focusing on how to use Social Media to attract and convert more customers.

The challenges in using Social Media for B2B

But social media also has some significant challenges.  We often work with mid-market companies who compete based on specialized knowledge or expertise–not price. That implies a longer buying cycle, a very targeted market and a need to focus their marketing resources.  For these client’s Social Media can be a challenge because of:

  • The large number of options and platforms
  • The demand for marketing content
  • The investment needed to manage a real-time environment
  • A lack of integration with their pipeline and sales process

However with the right approach these challenges can be managed and you can access the benefits of using Social Media as part of your marketing mix.

A best practice approach: Outposts and Anchors

Our recommendation is a low-hanging fruit approach designed to expand your reach and presence while managing your investment and channelling all your leads into your pipeline.  This B2B specific approach is based on Chris Brogan’s thinking about Social Media outposts and anchors but it has been tailored to fit the needs of our clients.

First, think of your Social Media presence as a series of marketing “outposts” setup in channels where your potential buyers are active and where search engines index for results.  This is a version of the age old recommendation to go where your customers are.

B2B Social Media strategy, LinkedIn, Twitter, Blogging, RSS

Use these outposts to share content designed to connect with prospects at each stage of their decision-making process.  This content can be re-used in multiple formats, types and outposts but it should be focused on what your customers want to know and your value proposition.  And because many Social Media channels can syndicate their content through feeds you can often efficiently post and cross-reference your content across multiple outposts automatically.   This is a smart way to efficiently reduce the time it takes to expand your Social Media presence.

We often recommend starting with a combination of Twitter, LinkedIn, SlideShare, and blogging.  These four social media channels are low hanging opportunities for most companies and they work well together.  But ask your customers what they are using and experiment with new channels as they get on your radar.  But don’t forget in each of these cases, the purpose of these outposts is to quickly connect with your prospects using light content and direct them into your pipeline by using an anchor offering more valuable content.

(To get you started here is a quick post on how to setup your LinkedIn profile to act as an outpost.)

Next create an “anchor” on your own website (BrainRider’s anchor is our https://brainrider.com/knowledge-center) .  Your anchor should be designed to help your prospects quickly find more interesting thinking, knowledge, and expertise as well as to encourage them to easily opt-into for access to even more content.   And because they are now on your website, you can use digital analytics and marketing automation tools to track a specific prospect’s interest in a subject area and nurture them through the decision process with additional relevant content.  Click here for some thoughts on nurturing best practice.

As more and more research is showing, Social Media can be an important part of your marketing mix, I hope this post and the outpost and anchor approach is helpful in getting you get started.  For more information or to discuss your specific needs please feel free to contact us.


For more insight on Social Media, B2B Marketing, and the Booz & Company research Courtney Wiley, Director of Digital Marketing over at INgage Networks has a terrific blog post looking at this trend and she leverages her own practical knowledge to share 7 great tips on what you can do for your own marketing efforts.

Or check out our resource center.

B2B Lead Nurturing Email Best Practices: how to build a lead nurturing plan

How do I put together a lead nurturing plan using B2B lead nurturing email best practices that is not over-complicated but is effective?

This is a great question from a recent visitor (thanks Jessie! And thanks to clients Stefanie and Ryan for similar insightful questions)  Since Marketing Automation and other nurturing tools offer so many options it is often tempting to overcomplicate.  While a lead nurturing plan can get very sophisticated, we recommend building a b2b lead nurturing email best practices foundation and then evolving it with a test and learn approach.

(more…)